COMMITMENT TO CUSTOMER SUPPORT

PPL is committed to providing critical services to match the application critical equipment we manufacture. Extensive training of our field personnel combined with almost 100 years of in-house experience assures you of highest in quality services.

Field Services

  • Factory trained and dispatched
  • Fast response to all major markets
  • Experienced personnel
  • Calibrations, remedial service, software updates, application engineering, system operation and programming training
  • Re-certifications
  • Preventative maintenance
 

Service Agreements

  • Guaranteed response times
  • Scheduled PM's and re-calibrations
  • Parts discounts
  • "All parts, labor and expenses" full wrap contracts available
  • Disaster recovery priority
  • Affordable, easy-to-budget, fixed rates

Factory Support

  • Help desks
  • On-line modem equipment communications
  • Factory training classes
  • NIST traceable standards
  • Extensive parts inventory
  • Environmentally controlled facilities including in-house cleanroom
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