Administrative monetary penalty for prolonged disruption of digital banking, ATM and card services
Bank Negara Malaysia imposed an administrative monetary penalty of RM760,000 on CIMB Bank Berhad and CIMB Islamic Bank Berhad on 29 July 2024 after customers faced prolonged disruption of online banking, ATMs and cards on 8 and 9 April 2024. The bank found lapses in the execution of CIMB's response and recovery process.
lapses in the execution of its response and recovery process