Noneno decision naming one of its booking entities in ten years
2.4/512 UHNW client ratings across its booking centres
The editor's opinion
Why RBC rates 3.7 out of 5
RBC rates 3.7 out of 5. The figure combines the ratings of its three rated booking centres (Jersey, five stars; Guernsey, three stars; the Cayman Islands, three stars), each weighted by the number of UHNW client ratings it has received, so a centre where more families bank counts for more. Jersey is the strongest at five stars; Guernsey and the Cayman Islands are the weakest at three stars. We found no regulatory, criminal or court decision naming one of its booking entities in the last ten years. Across its booking centres, 12 UHNW client ratings average 2.4 out of 5.
Noam Cohen, Editor, Bank IntelligenceReviewed 6 November 2026, Q4 2026 edition. Each booking centre is rated on its own file, from the public record and what clients and their advisers tell us in confidence. The overall rating brings those ratings together; retail products, branches and apps play no part.
Where RBC stands out
No final adverse finding against this licence holder in ten years of regulatory and court records. All centres
Custody assets are segregated by statute and sit outside the bank's own estate. Jersey
Deposits are covered by a statutory protection scheme. Jersey and Guernsey
The custody terms are public and address most of what a family needs to know. Jersey and Guernsey
A full range of private banking services is published for this booking unit. Jersey
Ownership and control are fully public. Guernsey and Cayman Islands
No politically exposed person holds a significant stake. Guernsey and Cayman Islands
What to weigh
Only indicative figures are published, not a schedule. Jersey and Guernsey
The policy on third-party payments is only partly stated. Jersey and Guernsey
Whether independent asset managers are served by a dedicated desk is not published. Jersey and Guernsey
Almost no private banking services are published for this booking unit. Guernsey
How the law here would protect custody assets if the bank failed is not yet documented in this file. Guernsey and Cayman Islands
Deposit protection is minimal. Cayman Islands
Only a summary of the custody terms is public. Cayman Islands
Few private banking services are published for this booking unit. Cayman Islands
Only part of the tariff is published. Cayman Islands
No public policy on third-party payments or retrocessions. Cayman Islands
Jersey · Royal Bank of Canada (Channel Islands) Limited4 client ratings · 34% of the weight
Guernsey · Royal Bank of Canada (Channel Islands) Limited, Guernsey Branch4 client ratings · 33% of the weight
Cayman Islands · RBC Royal Bank (Cayman) Limited4 client ratings · 33% of the weight
PPLI.com rating, weighted across the centres3.7
Each booking centre keeps its own rating, set on its own file. The overall rating is the average of those ratings, weighted by the number of UHNW client ratings each centre has received. A centre whose rating is still in preparation is shown but not counted.
The rating expresses the opinion of PPLI.com on the date shown. It is not a statement of fact about the bank, not a credit rating, not a forecast of failure and not investment advice.
The booking centres
RBC in 3 booking centres
Each booking centre is a separate legal entity, with its own licence, deposit protection, services and fees, and keeps its own PPLI.com rating. Everything on file for them is brought together on this page; open a centre for its own file.
What regulators, prosecutors and courts have decided against the booking entities of RBC, gathered from the files of all its booking centres, with the status, the amounts as published and a link to the original document. Each entry names the centre it concerns. Claims and investigations still under way are marked as open.
We found no regulatory, criminal or court decision naming a booking entity of RBC in the last ten years, in the sources listed below.
Matters concerning other entities in the group (2)
20235 December 2023
Penalty for failing to report suspicious transactions and keep compliance policies current
On 3 November 2023 FINTRAC imposed an administrative monetary penalty of CAD 7,475,000 on Royal Bank of Canada, the parent of the Channel Islands bank, after a 2022 examination. It found that the parent failed to submit suspicious transaction reports where there were reasonable grounds to suspect money laundering, filed reports without the prescribed information and did not keep its written policies up to date.
Shown for context only: the decision concerns Royal Bank of Canada, not Royal Bank of Canada (Channel Islands) Limited, Guernsey Branch, and does not count towards the rating of the booking centre or of the group.
Administrative monetary penalty for three administrative violations
FINTRAC, Canada's financial intelligence agency, imposed an administrative monetary penalty of CAD 7,475,000 on Royal Bank of Canada, the ultimate parent of RBC Royal Bank (Cayman) Limited, on 3 November 2023 for three violations, which it described as administrative violations and not criminal offences of money laundering or terrorist financing. The penalty has been paid in full and the proceedings have ended.
Shown for context only: the decision concerns Royal Bank of Canada, not RBC Royal Bank (Cayman) Limited, and does not count towards the rating of the booking centre or of the group.
What clients meet at RBC across its booking centres, read from complaint registers, ombudsman decisions and court records, independent reporting and what clients and their advisers tell PPLI.com in confidence. Announcements by the bank, awards and marketing material are left out.
UHNW client ratings
2.4 out of 5, based on 12 client ratings across its booking centres.
Jersey1.7 out of 54 ratings
Guernsey2.3 out of 54 ratings
Cayman Islands3.3 out of 54 ratings
What clients report
Jersey. The public sources we follow show no client complaint, court claim or incident involving this bank.
Guernsey. In January 2023 RBC Wealth Management announced the closure of its Guernsey office after a business review, with activity centralised mainly in Jersey and other centres over up to two years.
Cayman Islands. No regulatory action names the Cayman bank.
Worth raising with the bank
Jersey. Ask whether any part of your relationship moved from Guernsey after the office closure announced in January 2023, and which legal entity and jurisdiction now hold your accounts and custody assets.
Guernsey. Ask whether your accounts are still booked in Guernsey or have moved to Jersey or another centre since the closure of the Guernsey office announced in January 2023, and which licence and depositor protection scheme now cover them.
Financial standing
Credit ratings published by the agencies for the companies named in the centre files, dated by the latest agency or bank document that confirms them
Channel Eye reported the retirement of Ann Marie Vibert, head of Channel Islands banking, with Chris Matthews named managing director of the Channel Islands legal entity and Joe Pearce head of banking and custody for Europe.
FINTRAC imposed a CAD 7,475,000 administrative monetary penalty on the parent, Royal Bank of Canada, for three violations including failure to submit suspicious transaction reports.
FINTRAC's CAD 7.475 million penalty on Royal Bank of Canada was the largest it had levied and its first monetary penalty on one of Canada's six largest banks.
Channel Eye reported that RBC would close its Guernsey office and centralise the activity mainly in Jersey, with a transition of up to two years.
What it costs
What RBC charges, centre by centre
Fees are set by each booking entity, so they are shown centre by centre. Three of the three centres of RBC publish a fee schedule, read on 6 November 2026 from the documents linked under each table. To compare banks fairly we put every published fee in US dollars at the same indicative rates and apply it to the same reference amounts, then rate each fee against the average of the other banks that publish it. Five stars is the lowest fee, one star the highest. Terms a family actually negotiates are often different, and a bank can change its schedule at any time.
The published fees side by side
Fee
Jersey
Guernsey
Cayman Islands
Other banks
Outgoing international transferper transfer, standard
USD 39
USD 39
USD 84
USD 57average of 61 other banks
Closing the accountone off
Not in the schedule
Not in the schedule
USD 30
Not compared
Each fee is rated against the average of the other banks that publish it: five stars is the lowest, one star the highest. The schedules, their dates and what each leaves out are listed centre by centre below.
Jersey · Royal Bank of Canada (Channel Islands) LimitedCentre file
Not in the published schedule: custody and safekeeping, discretionary mandate, advisory mandate, equity trade, bond trade, third party fund subscription, currency conversion, account maintenance, minimum annual fee, transfer of securities to another bank, closing the account, lombard loan margin.
Guernsey · Royal Bank of Canada (Channel Islands) Limited, Guernsey BranchCentre file
Not in the published schedule: custody and safekeeping, discretionary mandate, advisory mandate, equity trade, bond trade, third party fund subscription, currency conversion, account maintenance, minimum annual fee, transfer of securities to another bank, closing the account, lombard loan margin.
Cayman Islands · RBC Royal Bank (Cayman) LimitedCentre file
Not in the published schedule: custody and safekeeping, discretionary mandate, advisory mandate, equity trade, bond trade, third party fund subscription, currency conversion, account maintenance, minimum annual fee, transfer of securities to another bank, lombard loan margin.
How the comparison works: USD 25 million booked with the bank: half under a discretionary balanced mandate, half in custody with advice; 24 equity trades of USD 250,000 and 8 bond trades of USD 500,000 a year; 6 currency conversions of USD 1 million; 24 outgoing international transfers. Tiered fees are applied to those amounts tranche by tranche, stated minimums are applied, and amounts are converted at indicative rates of 2026-11-06. Read how we compare fees.
The bank at a glance
Identity, protection and services
Ownership
Group parentRoyal Bank of Canada (listed, TSX / NYSE) Source
ControlWidely held; no shareholder with 10% or more Source (10 February 2026)
Disclosed holdings of 3% or moreVanguard Capital Management 5.12% Source (30 September 2026)
Ownership is shown as published, with its date. It describes who owns the bank; it does not, by itself, suggest any wrongdoing by the bank or its owners.
Booking entities
JerseyRoyal Bank of Canada (Channel Islands) LimitedJersey Financial Services Commission (JFSC); also GFSC for deposit taking in Guernsey · Locally incorporated subsidiary · LEI 549300DI4WYFV640XM34Licence: JFSC Banking DC0230; Investment Business IB0324 (A dealing, B managing, C advice); Fund Services Business FSB2353 (W, Z, ZA, ZB, ZG trustee, ZH custodian); Money Service Business MSB0195 (notified) Source
GuernseyRoyal Bank of Canada (Channel Islands) Limited, Guernsey BranchGuernsey Financial Services Commission (GFSC) · Branch of Royal Bank of Canada (Channel Islands) LimitedLicence: GFSC reference 39: Banking licensee ('licensed under Section 6 of the above Law to take deposits'); registered Money Service Provider. Fiduciary secondary licence surrendered 16/03/2022; fiduciary primary licence surrendered 20/05/2025; investment licence surrendered 02/05/2025. Source
Cayman IslandsRBC Royal Bank (Cayman) LimitedCayman Islands Monetary Authority (CIMA) · Locally incorporated subsidiary · LEI 549300ZJ3TRNYZ63TS23Licence: Category A banking licence (CIMA Category A bank list, updated 30 June 2022) Source
Financial strength, as reported
Credit ratingsMoody's Aa1 (long-term deposits) (Royal Bank of Canada (parent))
CET1 ratio13.5% (31 Oct 2025)
Total assetsCAD 2,325.0 billion (31 Oct 2025)
Shareholders' equityCAD 139.2 billion (31 Oct 2025)
Assets under managementCAD 1,573.8 billion (31 Oct 2025)
Offered at one or more booking centresOffered by the group, not confirmed at a centreNot located, which does not mean unavailable Checked on the bank's own pages for each centre.
Access and costs
Minimum relationshipJersey:Not published Guernsey: GBP 5 million Source Cayman Islands:Not published
US personsJersey: Not accepted Guernsey: Not accepted Cayman Islands: Not published
Fee scheduleJersey: Published, Effective 6 August 2026 (issued July 2026) SourceCompared below Guernsey: Published, Effective 6 August 2026 (issued July 2026) SourceCompared below Cayman Islands: Published, Effective May 7, 2025 (marker 06/2026) SourceCompared below
Third party paymentsJersey: Published Source Guernsey: Published Source Cayman Islands: Not published
Transfer out termsJersey: Published Source Guernsey: Published Source Cayman Islands: Not published
Protection of client assets
Deposit protectionJersey: Jersey Depositors Compensation Scheme: GBP 50,000 per eligible depositor per Jersey banking group, payment aimed within seven working days; the GBP 100 million total cap was removed on 1 April 2026. Guernsey: Banks licensed in Guernsey, including branches, participate in the Guernsey Banking Deposit Compensation Scheme: GBP 50,000 per qualifying depositor per bank, with a GBP 100 million cap in any five years. Cayman Islands: A regulator statement of absence was not located.
Custody lawJersey: Investment Business (Client Assets) (Jersey) Order 2001: client property must be segregated and held on trust, and art. 22 allows a firm to lend client property only with the client's written consent. It applies to banks registered for investment business. Guernsey and Cayman Islands: Not published
Custody termsJersey and Guernsey: Published Source Cayman Islands: Not published
Before opening an account
Moving the portfolio. Use the published transfer terms as a starting point. Ask the bank to flag positions in your portfolio that would require consent, manual handling or a sale, and to quote the charges separately. Jersey and Guernsey
Account eligibility. Ask for the opening and ongoing minimum for the service you need, and confirm whether the bank measures it per account, per legal entity or across the family relationship. Jersey
International payments. The fee comparison shows USD 39 for a standard outgoing transfer. Ask whether intermediary charges and FX spreads are billed separately for the currencies you use. See published fees. Jersey and Guernsey
Relationship minimum. The published figure cited above is GBP 5 million. Ask whether it applies to the proposed mandate and whether assets in related accounts, entities or currencies count toward it. Guernsey
Custody agreement. Ask for the agreement covering the account you would open. Which entity holds the securities, what law governs the account, and where would the assets be held if a sub-custodian is used? Cayman Islands
Cross-border eligibility. If a settlor, beneficiary or beneficial owner has U.S. ties, ask the named entity to confirm eligibility for your structure and which investment services it can provide. Cayman Islands
Closing the account. The retail tariff shown in the review comes to USD 30 as a closure charge. Ask for a separate estimate of any sale, transfer or third-party charges that would apply to your holdings. See published fees. Cayman Islands
Your experience
Rate RBC
If you bank with RBC in any of its booking centres, or advise clients who do, your experience forms part of its PPLI.com rating. Please say which centre you deal with. Every response is read by the editor and treated in strict confidence.
Before we publish a significant negative finding that is not already public, we give the bank the facts and time to comment, on the same timetable for every bank. Decisions of regulators and courts are shown as they were published. Corrections we verify are published with the date of the change. Write to [email protected] quoting the reference of the booking centre concerned: Jersey BK-JE-RBC-JERSEY-76C692; Guernsey BK-GG-RBC-GUERNSEY-BC560D; Cayman Islands BK-KY-RBC-CAYMAN-1E31A8.
Reviewing this file with us
Families and their advisers read this file before they open an account. It can only be as complete as the documents we can find, and much of what sets a private bank apart, from its custody terms to the way a client team works, is rarely published.
If you represent RBC, one of our Bank Intelligence analysts can go through the file with you: correct anything that is out of date, add terms and documents that are not yet public, and set out what has improved since our last edition. The review is a paid engagement for the analyst's time and research.
The rating itself stays with our editor and follows what the documents show, so we cannot promise a particular result. When a review changes the file, this page notes that the bank took part, with the date and what was added.
Brought together by the PPLI.com research desk from the files of its booking centres and the public sources listed. The rating is our editorial opinion; read how the overall rating is built.
Important information. Editorial opinion of PPLI.com on the date shown, based on public information, client experience and editorial judgment. Not a statement of fact, a credit rating or investment, legal, tax or financial advice; verify with the bank and your own advisers before acting. No liability is accepted for reliance on this content. Bank names and logos are used for identification only. Ratings are updated every quarter. This is the Q4 2026 edition, and a rating can change between editions if something material happens. Full disclaimer
Rating signed by Noam Cohen, Editor, Bank IntelligenceReviewed 6 November 2026Methodology 2.4Overall rating weighted by UHNW client ratings
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