4matters on the record across its booking centres, 2014 to 2022
1.7/535 UHNW client ratings across its booking centres
The editor's opinion
Why Lloyds rates 2.8 out of 5
Lloyds rates 2.8 out of 5. The figure combines the ratings of its four rated booking centres (the United Kingdom, three stars; Guernsey, two stars; the Isle of Man, two stars; Jersey, four stars), each weighted by the number of UHNW client ratings it has received, so a centre where more families bank counts for more. Jersey is the strongest at four stars; Guernsey and the Isle of Man are the weakest at two stars. Its booking entities carry four matters on the record, the most recent in 2022; each is listed below with the centre it concerns. Across its booking centres, 35 UHNW client ratings average 1.7 out of 5.
Noam Cohen, Editor, Bank IntelligenceReviewed 6 November 2026, Q4 2026 edition. Each booking centre is rated on its own file, from the public record and what clients and their advisers tell us in confidence. The overall rating brings those ratings together; retail products, branches and apps play no part.
Where Lloyds stands out
A minor regulatory finding in the last ten years, with no serious sanction. United Kingdom
Remediation of past findings has been verified by the regulator. All centres
Custody assets are protected by statute in the booking centre, with conditions a family should read. United Kingdom
Deposits are covered by a statutory protection scheme. United Kingdom, Guernsey and Jersey
Ownership and control are fully public. All centres
No politically exposed person holds a significant stake. Guernsey, Isle of Man and Jersey
Deposits are covered by a protection scheme, with limits. Isle of Man
Custody assets are segregated by statute and sit outside the bank's own estate. Jersey
What to weigh
The custody terms are public but silent on re-use of assets and on sub-custodians. United Kingdom and Jersey
Only part of the private banking range is published for this booking unit. United Kingdom
Only part of the tariff is published. All centres
No public policy on third-party payments or retrocessions. United Kingdom
Whether independent asset managers are served by a dedicated desk is not published. United Kingdom
A significant regulatory finding stands on the record in the last ten years. Guernsey, Isle of Man and Jersey
The last adverse finding is recent. Guernsey, Isle of Man and Jersey
Only a summary of the custody terms is public. Guernsey and Isle of Man
Almost no private banking services are published for this booking unit. Guernsey
Legal protection of custody assets in this centre is still to be documented here. Guernsey and Isle of Man
Few private banking services are published for this booking unit. Isle of Man and Jersey
United Kingdom · Lloyds Bank plc21 client ratings · 60% of the weight
Guernsey · Lloyds Bank Corporate Markets plc, Guernsey Branch6 client ratings · 17% of the weight
Isle of Man · Lloyds Bank Corporate Markets plc, Isle of Man Branch4 client ratings · 12% of the weight
Jersey · Lloyds Bank Corporate Markets plc, Jersey Branch4 client ratings · 11% of the weight
PPLI.com rating, weighted across the centres2.8
Each booking centre keeps its own rating, set on its own file. The overall rating is the average of those ratings, weighted by the number of UHNW client ratings each centre has received. A centre whose rating is still in preparation is shown but not counted.
The rating expresses the opinion of PPLI.com on the date shown. It is not a statement of fact about the bank, not a credit rating, not a forecast of failure and not investment advice.
The booking centres
Lloyds in 4 booking centres
Each booking centre is a separate legal entity, with its own licence, deposit protection, services and fees, and keeps its own PPLI.com rating. Everything on file for them is brought together on this page; open a centre for its own file.
What regulators, prosecutors and courts have decided against the booking entities of Lloyds, gathered from the files of all its booking centres, with the status, the amounts as published and a link to the original document. Each entry names the centre it concerns. Claims and investigations still under way are marked as open.
202212 August 2022
Civil financial penalty for regulatory and AML/CFT breaches relating to one correspondent banking relationship
The JFSC imposed a civil financial penalty of GBP 498,000 on Lloyds Bank Corporate Markets plc, Jersey Branch, for breaches of regulatory requirements and AML/CFT obligations relating to a single correspondent banking relationship that the branch treated like an ordinary commercial customer over a long period. The JFSC cited the firm's prior compliance record, remediation and cooperation. The matter concerned the Jersey branch; the licence holder is the same legal entity that operates the Guernsey and Isle of Man branches.
failed to adequately identify the correspondent banking relationship
JFSC refers to the firm's remediation and cooperation.
Final notice: unfair treatment of mortgage customers in arrears
The FCA fined the three banks GBP 64,046,800 jointly for failures in the treatment of mortgage customers in payment difficulties between 7 April 2011 and 21 December 2015 (30% discount from GBP 91,495,400). Redress of about GBP 300 million was offered to about 526,000 customers, GBP 259.9 million paid by November 2019. Retail mortgage conduct, joint penalty.
has today fined Lloyds Bank plc, Bank of Scotland plc and The Mortgage Business plc (the banks) £64,046,800
Redress of about GBP 300 million to around 526,000 customers.
The FCA issued what it called its largest ever retail fine (GBP 117 million) to Lloyds Bank Plc, Bank of Scotland Plc and Black Horse Ltd for unfair handling of PPI complaints between March 2012 and May 2013, with a 30% discount from GBP 167,758,035. Lloyds set aside GBP 710 million for redress and re-reviewed about 1.2 million complaints. Retail conduct, joint penalty.
has issued its largest ever retail fine (£117m) to Lloyds Bank Plc, Bank of Scotland Plc and Black Horse Ltd
Re-review or automatic uphold of about 1.2 million PPI complaints; GBP 710 million provision.
Booking centre: United Kingdom · Lloyds Bank plcFinancial Conduct AuthoritySettlement without admissionPenalty joint GBP 117.4 million; Restitution provision GBP 710 millionPrimary source
201428 July 2014
Final notice: manipulation of Repo Rate submissions (Special Liquidity Scheme fees) and LIBOR misconduct
The FCA fined Lloyds Bank plc and Bank of Scotland plc GBP 105 million jointly, of which GBP 70 million related to manipulating Repo Rate submissions to reduce fees payable under the Bank of England's Special Liquidity Scheme (April 2008 to September 2009) and the rest to LIBOR misconduct (May 2006 to June 2009). A 30% discount applied; 'Without the discount the total fine would have been £150 million.' Lloyds Banking Group paid the Bank of England GBP 7.76 million in compensation. The US CFTC and the US Department of Justice reached parallel resolutions (amounts not on the FCA page).
The Financial Conduct Authority (FCA) has fined Lloyds Bank plc (Lloyds) and Bank of Scotland plc (BoS)
Booking centre: United Kingdom · Lloyds Bank plcFinancial Conduct AuthoritySettlement without admissionPenalty joint GBP 105 million; Restitution to bank of england GBP 7.8 millionPrimary source
Matters concerning other entities in the group (4)
20218 July 2021
Penalty for unfair communications with home insurance customers at renewal
On 8 July 2021 the Financial Conduct Authority imposed a single penalty of GBP 90,688,400 on four Lloyds Banking Group insurance companies, sister companies of Lloyds Bank plc, for breaches of Principles 3 and 7 in the way they communicated with home insurance customers at renewal between 1 January 2009 and 19 November 2017. The four firms were Lloyds Bank General Insurance Limited, St Andrew's Insurance Plc, Lloyds Bank Insurance Services Limited and Halifax General Insurance Services Limited.
Shown for context only: the decision concerns Lloyds Bank General Insurance Limited and three other group insurers, not Lloyds Bank plc, and does not count towards the rating of the booking centre or of the group.
Fine for failings in communications with home insurance customers at renewal
The FCA fined Lloyds Bank General Insurance Limited, St Andrew's Insurance Plc, Lloyds Bank Insurance Services Limited and Halifax General Insurance Services Limited, insurance sister companies of the branch within Lloyds Banking Group, GBP 90,688,400 on 8 July 2021. The fine was for breaches of Principles 3 and 7 in communications with customers about home insurance renewals.
Shown for context only: the decision concerns Lloyds Bank General Insurance Limited, St Andrew's Insurance Plc, Lloyds Bank Insurance Services Limited and Halifax General Insurance Services Limited, not Lloyds Bank Corporate Markets plc, Guernsey Branch, and does not count towards the rating of the booking centre or of the group.
Fine for unfair treatment of mortgage customers in arrears
The UK Financial Conduct Authority fined Lloyds Bank plc, Bank of Scotland plc and The Mortgage Business plc, ring-fenced sister companies of Lloyds Bank Corporate Markets plc within Lloyds Banking Group, GBP 64,046,800 on 11 June 2020. The fine was for breaches of Principles 3 and 6 in the treatment of mortgage customers in arrears.
Shown for context only: the decision concerns Lloyds Bank plc, Bank of Scotland plc and The Mortgage Business plc, not Lloyds Bank Corporate Markets plc, Guernsey Branch, and does not count towards the rating of the booking centre or of the group.
Fine for failing to report suspicions of fraud in the Reading impaired assets team
On 21 June 2019 the Financial Conduct Authority fined Bank of Scotland plc, a sister company in Lloyds Banking Group, GBP 45.5 million after a 30% discount for failing to disclose to the regulator suspicions of fraud in its Reading impaired assets team. It identified the suspicious conduct in early 2007 but gave full disclosure only in July 2009, which delayed the investigations of the regulator and Thames Valley Police.
Shown for context only: the decision concerns Bank of Scotland plc, not Lloyds Bank plc, and does not count towards the rating of the booking centre or of the group.
What clients meet at Lloyds across its booking centres, read from complaint registers, ombudsman decisions and court records, independent reporting and what clients and their advisers tell PPLI.com in confidence. Announcements by the bank, awards and marketing material are left out.
UHNW client ratings
1.7 out of 5, based on 35 client ratings across its booking centres.
United Kingdom1.2 out of 521 ratings
Guernsey2.2 out of 56 ratings
Isle of Man3.7 out of 54 ratings
Jersey1.3 out of 54 ratings
What clients report
United Kingdom. The Financial Ombudsman Service accepts eligible complaints against Lloyds Bank plc, but the figures cited in this review do not separate private banking complaints from those of the wider bank.
Guernsey. The one matter on the licence holder's own record, the JFSC penalty of August 2022 on its Jersey branch, concerned a single correspondent banking relationship rather than private clients.
Isle of Man. The Isle of Man Financial Services Ombudsman Scheme does not publish its decisions by firm.
Jersey. The one regulatory matter on the bank's own account, the JFSC penalty of August 2022, concerned a single correspondent banking relationship rather than private clients.
Worth raising with the bank
United Kingdom. Ask whether private banking clients will be moved to Lloyds Wealth now that the group is taking full control of Schroders Personal Wealth, and what that would change in fees, terms or the booking entity.
Guernsey. Ask whether the anti-money-laundering failings the JFSC penalised at the Jersey branch in August 2022, which ran from 2008 to 2020, led to changes in Guernsey, since both branches belong to Lloyds Bank Corporate Markets plc.
Isle of Man. Ask whether the anti-money laundering remediation that followed the JFSC penalty of August 2022 on the Jersey branch, part of the same legal entity, also covered the Isle of Man branch.
Jersey. Ask what the branch changed in its anti-money laundering controls after the JFSC penalty of August 2022 over a correspondent banking relationship that ran from 2008 to 2020.
Financial standing
Credit ratings published by the agencies for the companies named in the centre files, dated by the latest agency or bank document that confirms them
Lloyds Banking Group agreed to buy the remaining 49.9% of Schroders Personal Wealth, with about GBP 17 billion of assets, to be rebranded Lloyds Wealth, in exchange for its 19.91% stake in Cazenove Capital.
Manx Radio reported that Lloyds International's Isle of Man branches would stop opening on Saturdays after a review of how customers manage their money, a change that also affects customers in Jersey and Guernsey.
Bailiwick Express reported the JFSC penalty on the Jersey branch of Lloyds Bank Corporate Markets for failing to identify a correspondent banking relationship over a protracted period.
What it costs
What Lloyds charges, centre by centre
Fees are set by each booking entity, so they are shown centre by centre. Four of the four centres of Lloyds publish a fee schedule, read on 6 November 2026 from the documents linked under each table. To compare banks fairly we put every published fee in US dollars at the same indicative rates and apply it to the same reference amounts, then rate each fee against the average of the other banks that publish it. Five stars is the lowest fee, one star the highest. Terms a family actually negotiates are often different, and a bank can change its schedule at any time.
The published fees side by side
Fee
United Kingdom
Guernsey
Isle of Man
Jersey
Other banks
Minimum annual feeper year, or fee below the asset threshold
USD 390 a year
USD 312 a year
USD 312 a year
USD 312 a year
USD 4,442 a yearaverage of 38 other banks
Outgoing international transferper transfer, standard
USD 12
USD 0
USD 0
USD 0
USD 58average of 61 other banks
Each fee is rated against the average of the other banks that publish it: five stars is the lowest, one star the highest. The schedules, their dates and what each leaves out are listed centre by centre below.
Not in the published schedule: custody and safekeeping, discretionary mandate, advisory mandate, equity trade, bond trade, third party fund subscription, currency conversion, account maintenance, transfer of securities to another bank, closing the account, lombard loan margin.
Guernsey · Lloyds Bank Corporate Markets plc, Guernsey BranchCentre file
Not in the published schedule: custody and safekeeping, discretionary mandate, advisory mandate, equity trade, bond trade, third party fund subscription, currency conversion, account maintenance, transfer of securities to another bank, closing the account, lombard loan margin.
Isle of Man · Lloyds Bank Corporate Markets plc, Isle of Man BranchCentre file
Not in the published schedule: custody and safekeeping, discretionary mandate, advisory mandate, equity trade, bond trade, third party fund subscription, currency conversion, account maintenance, transfer of securities to another bank, closing the account, lombard loan margin.
Jersey · Lloyds Bank Corporate Markets plc, Jersey BranchCentre file
Not in the published schedule: custody and safekeeping, discretionary mandate, advisory mandate, equity trade, bond trade, third party fund subscription, currency conversion, account maintenance, transfer of securities to another bank, closing the account, lombard loan margin.
How the comparison works: USD 25 million booked with the bank: half under a discretionary balanced mandate, half in custody with advice; 24 equity trades of USD 250,000 and 8 bond trades of USD 500,000 a year; 6 currency conversions of USD 1 million; 24 outgoing international transfers. Tiered fees are applied to those amounts tranche by tranche, stated minimums are applied, and amounts are converted at indicative rates of 2026-11-06. Read how we compare fees.
The bank at a glance
Identity, protection and services
Ownership
Group parentLloyds Banking Group plc (listed, LSE (also NYSE ADRs)) Source
ControlWidely held; no shareholder with 10% or more Source (31 December 2025)
Ownership is shown as published, with its date. It describes who owns the bank; it does not, by itself, suggest any wrongdoing by the bank or its owners.
Booking entities
United KingdomLloyds Bank plcPRA (authorisation and prudential) and FCA (conduct) · Locally incorporated subsidiary · LEI H7FNTJ4851HG0EXQ1Z70Licence: UK bank authorised to accept deposits (Financial Services Register No. 119278) Source
GuernseyLloyds Bank Corporate Markets plc, Guernsey BranchGuernsey Financial Services Commission (GFSC); licence holder authorised by the UK Prudential Regulation Authority and regulated by the FCA and PRA (FRN 763256) · Branch of Lloyds Bank Corporate Markets plcLicence: GFSC reference 2503491: Banking licensee (Banking Supervision Law, 2020, 'to take deposits'); Insurance intermediary (personal and commercial lines); Credit Provider (consumer credit and home finance); registered Money Service Provider Source
Isle of ManLloyds Bank Corporate Markets plc, Isle of Man BranchIsle of Man Financial Services Authority (IOMFSA); licence holder authorised by the UK PRA and regulated by the FCA and PRA (FRN 763256) · Branch of Lloyds Bank Corporate Markets plcLicence: 'is licensed by the Isle of Man Financial Services Authority to conduct deposit-taking' (Lloyds legal page); register entry not obtained Source
JerseyLloyds Bank Corporate Markets plc, Jersey BranchJersey Financial Services Commission (JFSC); licence holder Lloyds Bank Corporate Markets plc regulated by the FCA and PRA (registration number 763256) · Branch of Lloyds Bank Corporate Markets plcLicence: JFSC Banking DC0226; General Insurance Mediation GIMB0264; Money Service Business MSB0189 (notified) Source
Offered at one or more booking centresOffered by the group, not confirmed at a centreNot located, which does not mean unavailable Checked on the bank's own pages for each centre.
US personsUnited Kingdom: Not published Guernsey: Not published Isle of Man: Not published Jersey: Not published
Fee scheduleUnited Kingdom: Published, correct as of May 2026 (M54924 05/26) SourceCompared below Guernsey: Published, Rates correct as at 12 October 2026 SourceCompared below Isle of Man: Published, Rates correct as at 12 October 2026 SourceCompared below Jersey: Published, Rates correct as at 12 October 2026 SourceCompared below
Third party paymentsUnited Kingdom: Not published Guernsey: Not published Isle of Man: Not published Jersey: Not published
Transfer out termsUnited Kingdom: Published Source Guernsey: Not published Isle of Man: Not published Jersey: Published Source
Protection of client assets
Deposit protectionUnited Kingdom: UK incorporated banks are FSCS members: GBP 120,000 per eligible person per bank since 1 December 2025, up to GBP 1.4 million for temporary high balances. Guernsey: Banks licensed in Guernsey, including branches, participate in the Guernsey Banking Deposit Compensation Scheme: GBP 50,000 per qualifying depositor per bank, with a GBP 100 million cap in any five years. Isle of Man: Bank states its deposit protection coverage: The Isle of Man Branch of Lloyds Bank Corporate Markets plc is a participant in the Isle of Man Depositors' Compensation Scheme as set out in the Depositors' Compensation Scheme Regulations 2010. Jersey: Jersey Depositors Compensation Scheme: GBP 50,000 per eligible depositor per Jersey banking group, payment aimed within seven working days; the GBP 100 million total cap was removed on 1 April 2026.
Custody lawUnited Kingdom: Custody assets and client money are protected under the FCA Client Assets Sourcebook (CASS 6 and CASS 7, statutory trust for client money), made under the Financial Services and Markets Act 2000. Consent rules for use of custody assets sit in CASS, which is regulatory rule text rather than primary statute. Guernsey and Isle of Man: Not published Jersey: Investment Business (Client Assets) (Jersey) Order 2001: client property must be segregated and held on trust, and art. 22 allows a firm to lend client property only with the client's written consent. It applies to banks registered for investment business.
Custody termsUnited Kingdom: Published Source Guernsey and Isle of Man: Not published Jersey: Published Source
Before opening an account
Which sub-custodians would hold our securities, and do the terms permit lending or reuse? United Kingdom
Can our external asset manager operate the account, and what authority and reporting would it receive? United Kingdom
Custody agreement. Ask for the agreement covering the account you would open. Which entity holds the securities, what law governs the account, and where would the assets be held if a sub-custodian is used? Guernsey and Isle of Man
Working with your adviser. The external-manager capability is documented at group level. Ask which entity would sign the mandate, whether your manager can trade directly, and which instructions must come from you. Guernsey
International payments. The retail tariff shown in the review comes to USD 0 for a standard outgoing transfer. Ask whether intermediary charges and FX spreads are billed separately for the currencies you use. See published fees. Guernsey, Isle of Man and Jersey
Relationship minimum. The published figure cited above is GBP 250,000. Ask whether it applies to the proposed mandate and whether assets in related accounts, entities or currencies count toward it. Isle of Man
Moving the portfolio. Use the published transfer terms as a starting point. Ask the bank to flag positions in your portfolio that would require consent, manual handling or a sale, and to quote the charges separately. Jersey
Reporting to the family office. The bank lists a desk for external asset managers. Ask for a sample statement or data export and confirm whether it includes positions, transactions, accrued income and all currencies held. Jersey
Your experience
Rate Lloyds
If you bank with Lloyds in any of its booking centres, or advise clients who do, your experience forms part of its PPLI.com rating. Please say which centre you deal with. Every response is read by the editor and treated in strict confidence.
Before we publish a significant negative finding that is not already public, we give the bank the facts and time to comment, on the same timetable for every bank. Decisions of regulators and courts are shown as they were published. Corrections we verify are published with the date of the change. Write to [email protected] quoting the reference of the booking centre concerned: United Kingdom BK-GB-LLOYDS-PRIVATE-359800; Guernsey BK-GG-LLOYDS-GUERNSEY-374806; Isle of Man BK-IM-LLOYDS-IOM-42A22E; Jersey BK-JE-LLOYDS-JERSEY-27B2E7.
Reviewing this file with us
Families and their advisers read this file before they open an account. It can only be as complete as the documents we can find, and much of what sets a private bank apart, from its custody terms to the way a client team works, is rarely published.
If you represent Lloyds, one of our Bank Intelligence analysts can go through the file with you: correct anything that is out of date, add terms and documents that are not yet public, and set out what has improved since our last edition. The review is a paid engagement for the analyst's time and research.
The rating itself stays with our editor and follows what the documents show, so we cannot promise a particular result. When a review changes the file, this page notes that the bank took part, with the date and what was added.
Brought together by the PPLI.com research desk from the files of its booking centres and the public sources listed. The rating is our editorial opinion; read how the overall rating is built.
Important information. Editorial opinion of PPLI.com on the date shown, based on public information, client experience and editorial judgment. Not a statement of fact, a credit rating or investment, legal, tax or financial advice; verify with the bank and your own advisers before acting. No liability is accepted for reliance on this content. Bank names and logos are used for identification only. Ratings are updated every quarter. This is the Q4 2026 edition, and a rating can change between editions if something material happens. Full disclaimer
Rating signed by Noam Cohen, Editor, Bank IntelligenceReviewed 6 November 2026Methodology 2.4Overall rating weighted by UHNW client ratings
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